By: Emily Price

When disaster strikes a home or business in DuPage County, property owners are not just looking for a contractor. They are often looking for someone they can trust to guide them through one of the most stressful experiences of their lives. That is where Paul Davis Restoration of DuPage has stepped in as a calm, capable partner, combining decades of expertise with a genuinely people-first approach to restoration.

Serving DuPage for nearly twenty years, Paul Davis Restoration of DuPage is locally owned and operated, with a leadership team that brings more than 140 years of combined experience across water mitigation, reconstruction, contents, trauma, and specialty restoration. Today, under new ownership, the company is blending that experience with fresh energy, smarter technology, and a renewed commitment to providing the best service for every customer.

A Local Team with Deep Roots in the Community

Unlike many restoration companies that roll in from out of town, Paul Davis Restoration of DuPage is deeply rooted in the neighborhoods it serves. Team members live in DuPage County, raise their families here, and often work just minutes from their own homes. That local connection shows in the way they respond to each call, not as a transaction, but as neighbors helping neighbors.

Even as ownership has evolved, the core team has remained intact, and that continuity matters. Many technicians, carpenters, and project managers have spent 20 to 30 years perfecting their craft. They understand the character of older homes, the construction details of newer builds, and the unique mix of commercial properties that make up DuPage County. Customers are not just meeting a crew, they are meeting a tight-knit group of professionals who treat one another like family and extend that same respect to every client.

That spirit of care comes through in the feedback they receive. One customer, Susan B, shared that if she could give Paul Davis Restoration of DuPage ten stars, she would. After a complex flooring project in her great room, hallways, and kitchen, she praised project manager Gary and his crew for going “above and beyond expectations,” noting that the new and existing oak flooring blended so seamlessly she could not tell where one ended and the other began. For her, choosing Paul Davis Restoration of DuPage was “one of my better decisions,” a sentiment echoed across many reviews.

Restoring More Than Property

Water damage, fire, smoke, mold, and trauma cleanup are never just technical problems. They are emotional events that disrupt daily life, threaten treasured belongings, and create uncertainty about the future. Paul Davis Restoration of DuPage is built around the belief that restoration is as much about people as it is about property.

The company offers 24/7 emergency service with a targeted response time of 1 to 2 hours after the initial call, understanding how crucial speed is when water is spreading, smoke residue is settling, or structural issues are developing. Their team is IICRC certified and trained in best practices for mitigation and cleanup, but just as importantly, they arrive with empathy and clear communication.

In one recent experience, a customer described how anxious they were about both the damage and the costs. The Paul Davis of DuPage team, including Garry and Will, not only walked them patiently through each step of the process but also worked directly with their insurance carrier. The project finished on schedule, the quality of work was “top-notch,” and the home was left spotless. What began as a crisis ended as what that client called a “full-service, no-hassle experience.”

Guides Through the Insurance Maze

Insurance can be one of the most confusing parts of any restoration project. Policies are complex, adjusters are busy, and homeowners often feel caught in the middle. Paul Davis Restoration of DuPage manages insurance claims on behalf of customers, helping them navigate that complexity with confidence.

Because the company has longstanding relationships with carriers and understands how to properly document losses, it is able to streamline approvals, reduce delays, and advocate for fair, accurate scopes of work. Advanced tools such as 3D imaging and moisture mapping help create clear visual records of damage, which support smoother conversations with insurers and prevent unpleasant surprises later in the process.

The team is also committed to a preservation-first mindset. Rather than tearing out materials just to increase the size of a claim, they focus on saving structures whenever possible. That approach reduces disruption, keeps more of the original home intact, and can lower costs for both homeowners and insurers without sacrificing quality or safety.

Advanced Tools Paired with Craftsmanship

Technology alone does not restore a home, but it can make the process more precise and transparent. At Paul Davis Restoration of DuPage, advanced tools are placed in the hands of seasoned professionals who know how to use them for the customer’s benefit.

From moisture mapping that reveals hidden water intrusion to real-time job tracking that keeps property owners informed throughout the project, the company uses innovation to bring clarity to what can otherwise feel like a chaotic time. That technology is paired with in-house carpenters and specialized crews who handle everything from structural dry-out and demolition to flooring, cabinetry, and detailed finishing work.

Whether it is a mid-century bungalow in need of careful restoration or a modern smart home with complex systems, the team treats each property with the same level of craftsmanship and respect. Commercial clients, including schools, offices, and retail spaces, rely on Paul Davis Restoration of DuPage to minimize downtime and restore safe operations quickly and correctly.

A Culture of Care, Clarity, and Accountability

Behind every truck and tool is a culture that prioritizes doing right by people. From the first phone call to the final walkthrough, customers notice how the Paul Davis Restoration of DuPage staff communicates, follows through, and stands behind their work.

One customer, Lara B, described her experience as “seamless from beginning to end,” highlighting how Sandy on the office team carefully explained the process, while Gary coordinated a crew that arrived on time, answered every question, and worked efficiently. She also praised the demolition and cleaning teams by name, noting how they were both precise and respectful in her home.

That kind of service is backed by strong guarantees on parts, labor, and workmanship. The company does not disappear when a project ends. If something is not right, the team returns and makes it right, supported by both the strength of the national Paul Davis network and the accountability that comes from being a true local business.

Connect with Paul Davis Restoration of DuPage

Homeowners, property managers, and business owners who want to learn more about services or request a free in-home estimate can visit the official Paul Davis Restoration of DuPage website. There, visitors can explore service options, meet the team, and start the process of restoring their property and peace of mind.

Those interested in seeing project highlights, educational content, and behind-the-scenes insights into the restoration process can explore the company’s YouTube channel. Community members can also stay updated on local projects, preparedness tips, and team stories by following the Paul Davis Restoration of DuPage Facebook page.

In an industry where trust is essential, Paul Davis Restoration of DuPage has built its reputation on compassion, clarity, and craftsmanship. For the residents and businesses of DuPage County, that means having a restoration partner ready to respond at any hour and determined to restore not just property, but what matters most.